I'm Chitranshu Kumar,
a product designer who makes complex systems feel simple.

People were reaching the funds, but few went ahead and invested.

They were not confused. They were unsure.

So the design helps people feel sure first, not push another button.

At the branch, repayment plans are explained verbally by the officer.

Most customers picked what was suggested, not what they understood.

So the app explains each plan in plain words, before the visit.

Orders are placed in seconds, while the market moves.

I could not design for traders without first watching them work.

So I sat with real traders and watched, before drawing screens.

There was no room for a separate desktop design.

The mobile screens had to work on desktop too.

So the design was kept simple enough to stretch without breaking.

Designing water carts and stoves with village communities.

Real life was always more complicated than our diagrams.

So we built and tested there, with the people who would use them.

Workshops on design and electronics with school children.

Children ask the simple questions adults have stopped asking.

So I learned to explain design in simpler words, to everyone.